- so local (Swansea too, I might add) that they have trouble following a simple instruction that is to have my credit card posted to my registered overseas address.
It’s not difficult, really. After getting all my stuff nicked back in February, i’ve cancelled and subsequently had my HSBC credit card re-issued. One month later there was no sign of it – a call to the card centre revealed my card was in my ‘local’ branch. Centre said they’d arrange for a transfer – instead, I now got a letter informing me if I don’t collect my card soon it would be revoked.
Another call to the call centre, who issued me with yet another new card, promised to send it to Hong Kong – but of course, it went to Swansea again, and all i’ve received here is yet another letter telling me the card is ready for collection.
I’ve called again yesterday, but frankly i’ve given up… wagers on the table please for the number of re-issues i’ll have before I get my card!
I don’t need the card, I have local ones here, but that’s not the point – for such a large ‘global’ corporation to fail to carry out such a simple instruction is just disappointing (though sadly not surprising). They have my overseas address registered in the system, so they should just send the damn card there – it’s not against policy, they’re just incompetent.
They definitely got the local part right… they’re just seriously having problems knowing where the rest of the world is.
